03 — PRIVACY

Privacy Policy

Last updated 21 September 2026

Who we are

What we collect

We only collect what we need to sell and deliver to you:

• Order details — your name, email address, phone number and delivery address
• Account details — if you create an account, your name, email and phone number
• Payment information — handled entirely by our payment gateway. We never see or store your full card number, CVV, UPI PIN or netbanking credentials
• Messages — anything you send us by email, WhatsApp or the contact form

Why we use it

• To process your order, take payment and deliver your parcel
• To send you order updates and tracking information
• To answer your questions and handle returns
• To meet our legal and tax obligations

We do not sell your personal data. We do not send marketing emails unless you have asked us to, and every marketing message has an unsubscribe link.

Who we share it with

Only the parties needed to fulfil your order:

• Payment gateway — to take payment securely
• Courier partners — your name, address and phone number, so they can deliver
• Government authorities — where the law requires it

How long we keep it

Order and invoice records are kept for as long as Indian tax and accounting law requires. Account details are kept until you ask us to delete your account. Contact messages are kept for up to 24 months.

Your rights

You can ask us to show you the personal data we hold about you, correct anything wrong, delete your account and associated data, or stop sending you marketing. Email officialhourglow@gmail.com and we will respond within 30 days.

Deleting your account does not remove invoice records we are legally required to retain.

Cookies and storage

This website uses your browser's local storage to remember your cart and, if you are signed in, your session. These are required for the site to work. We do not use third-party advertising or tracking cookies.

Security

The site is served over HTTPS and payments are handled by a PCI-compliant gateway. No system is perfectly secure, but we take reasonable steps to protect your data and will tell you promptly if a breach affects you.

Changes

If we change this policy we will update the date at the top of this page.