04 — TERMS

Terms & Conditions

Last updated 21 September 2026

Who you are buying from

By placing an order on hourglow.in you agree to these terms.

Products and claims

HourGlow Glow Shield Sunscreen is a cosmetic product. SPF 50+ and PA++++ describe protection measured under standardised laboratory testing conditions. Real-world protection depends on applying a sufficient quantity, reapplying regularly, and combining sunscreen with shade and protective clothing.

Nothing on this site is medical advice. If you have a specific skin condition or concern, speak to a dermatologist. Patch test before first use and stop using the product if irritation occurs.

Pricing

Prices are listed in Indian Rupees and are inclusive of all applicable taxes. We may change prices at any time, but the price shown when you place your order is the price you pay.

If a product is listed at an obviously incorrect price because of a technical or human error, we may cancel the order and refund you in full rather than fulfil it.

Orders and acceptance

Your order is an offer to buy. A contract is formed when we confirm dispatch. We may decline or cancel an order — with a full refund — if the product is out of stock, if we cannot verify your details, if delivery to your location is not possible, or where we reasonably suspect fraud or resale.

Pre-orders

Pre-orders are charged at the time of order and dispatched from 30 October 2026. You may cancel a pre-order for a full refund at any time before dispatch. If we cannot meet the dispatch date, we will tell you before it passes and you may cancel.

Shipping and returns

Our Shipping Policy and Returns & Refunds Policy form part of these terms.

Accounts

If you create an account, you are responsible for keeping your password confidential and for activity under your account. Tell us immediately if you believe your account has been accessed without your permission. We may suspend accounts used fraudulently or abusively.

Intellectual property

The HourGlow name, logo, product photography, website design and copy belong to HourGlow. You may not reproduce them commercially without our written permission.

Limitation of liability

We are responsible for supplying products that match their description and are of satisfactory quality. We are not liable for indirect or consequential losses. Nothing in these terms limits liability that cannot be limited under Indian law, including liability for death or personal injury caused by negligence.

Governing law

These terms are governed by the laws of India. Disputes are subject to the exclusive jurisdiction of the courts at Firozabad, Uttar Pradesh.

Contact

Questions about these terms: officialhourglow@gmail.com