02 — RETURNS

Returns & Refunds

Last updated 21 September 2026

Cancelling a pre-order

You can cancel any pre-order for a full refund at any time before it is dispatched. Email us or message us on WhatsApp with your order number.

Returns on opened products

Sunscreen is a skincare product applied directly to skin. For hygiene and safety reasons, we cannot accept returns on opened or used products unless the item is faulty, damaged, or not what you ordered.

This does not affect your rights where a product is defective.

Damaged, faulty or wrong items

If your parcel arrives damaged, leaking, tampered with, or containing the wrong item, contact us within 7 days of delivery. Please include:

• Your order number
• Photographs of the product and the outer packaging
• A photograph of the batch number and expiry date printed on the tube

We will arrange a replacement or a full refund, including any shipping you paid. You will not be charged for return pickup in these cases.

Refund timeline

Approved refunds are issued to your original payment method. Once we process the refund, it typically reaches your account within 5-7 business days, depending on your bank or card issuer. The exact timing is controlled by your bank, not by us.

If the product does not suit your skin

We recommend a patch test before first use. If you experience irritation, stop using the product. Contact us — we will look at each case individually, though we cannot promise a refund on an opened product outside the circumstances above.

How to raise a request